Frequently asked questions
If your question isn’t here, write to us.
Reservations
How do I book?
Choose your dates in Check availability and send your request. Our team confirms your room and the next steps. You can also message us on WhatsApp.
Can I choose a specific room?
Yes. Each room has its own page. Choose the one you prefer, or ask us to recommend one for your dates.
Do I need to send medical information to book?
No. We never ask for medical details in public forms. If your stay requires it, our coordinator will ask for what is needed, privately and with your consent.
Your stay
Can a companion stay with me?
Yes. A companion can stay with you for an additional nightly rate, meals included.
Rooms
What does every room include?
Its own bathroom, air conditioning, a smart TV, an in-room safe, an assistance button and Wi-Fi.
Transfers
Do you pick me up at the airport?
Yes. A private transfer from Guadalajara airport is part of our services. Share your flight details and we will coordinate your pickup.
Will you take me to my follow-up appointments?
Yes. We coordinate your rides from the house to each appointment with your surgeon, and back.
Meals
What will I eat during my stay?
An anti-inflammatory menu: breakfast, lunch, dinner and snacks. Tell us about any allergies or dietary needs before you arrive.
Payments
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard and American Express) and Apple Pay. If you are paying from abroad, you can also use PayPal.
Recovery & care
Is Elite Recovery a hospital?
No. Elite Recovery is a private recovery residence. Your surgeon leads your medical care, and our team follows their written instructions, day and night.
Is there nursing care at night?
Yes. There is 24/7 nursing in the house.
Can I have hyperbaric chamber sessions?
Yes, at an additional cost and only with your physician’s indication.